All services are operated and fulfilled directly by Yesmart International.
2. How do I purchase a service?
Simply choose your preferred service, select the desired duration or package, complete checkout using our secure payment system, and follow the scheduling instructions sent after payment.
3. How are services delivered?
All services are delivered online.
After payment, you will receive instructions on how to schedule or access your purchased service.
Depending on the service, sessions may be conducted through online gameplay, voice communication, or other supported online platforms.
No physical goods are shipped.
4. Do I need to schedule my session?
Yes.
Most services require an appointment.
After payment, our support team will contact you or provide instructions for scheduling your session at a mutually convenient time.
5. What payment methods do you accept?
Payments are securely processed through trusted payment gateway.
Available payment methods may include major credit cards, debit cards, Apple Pay, Google Pay, and other payment methods supported by trusted payment gateway in your region.
6. Do you sell game accounts or virtual items?
No.
Yesmart does not sell or facilitate the sale of:
Game accounts
Account credentials
In-game currency
Virtual items
Digital assets
Gift cards
NFTs
Cryptocurrency
Customers purchase online services only.
7. Do you guarantee game rankings or achievements?
No.
Customers purchase our time, experience, and professional assistance.
We do not guarantee:
Rank increases
Level increases
Achievements
Rewards
Competitive results
Any specific gameplay outcome
8. Can I request a refund?
Yes.
If your scheduled service has not started, you may request cancellation.
If Yesmart cannot provide the purchased service, we will provide an appropriate remedy, which may include rescheduling, service credit, or a refund where applicable.
Please refer to our Refund Policy for full details.
9. What happens if I miss my scheduled session?
Please contact us as soon as possible.
Where possible, we will help reschedule your session.
If a customer does not attend a scheduled session without prior notice, refund eligibility may be affected according to our Refund Policy.
10. Is my payment secure?
Yes.
All online payments are securely processed by trusted payment gateway.
Yesmart does not store your complete credit card information.
11. How is my personal information protected?
We take customer privacy seriously.
Personal information is protected using appropriate administrative, technical, and organizational safeguards.
For more information, please read our Privacy Policy.
12. Are your services provided by third-party sellers?
No.
All services available through our website are operated and fulfilled directly by Yesmart International.
We do not operate a third-party marketplace or process payments on behalf of independent merchants or sellers.
13. What countries do you serve?
Our online services are available to customers in supported regions, subject to local laws, payment availability, and service scheduling.
Availability may vary depending on the specific service.
14. Can I use your services for gambling or illegal activities?
No.
Our services not be used for:
Gambling
Betting
Fraud
Illegal activities
Intellectual property infringement
Any activity prohibited by our Terms of Service
Orders involving prohibited activities may be cancelled.
15. What exactly am I purchasing?
When you place an order on Yesmart, you are purchasing an online gaming service provided directly by Yesmart International.
Your purchase covers the agreed service session, including gameplay assistance, cooperative gameplay, coaching, or strategy guidance.
You are not purchasing game accounts, virtual currency, digital assets, transferable virtual items, or any guaranteed in-game results.