Last Updated: 2026
Privacy Policy
Welcome to Yesmart International ("Yesmart", "we", "our", or "us").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data when using our website and online gaming services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you use our website or purchase our services, we may collect the following information.
Account Information
Full name
Email address
Username
Password (securely encrypted)
Order Information
When you purchase a service, we collect information related to your order, including:
Service purchased
Order amount
Purchase date
Order status
Payment Information
Payments are securely processed by trusted payment gateway.
Yesmart does not store your complete credit card or payment card information.
Payment processors may collect payment information in accordance with their own Privacy Policies and applicable payment regulations.
2. How We Use Your Information
We use your information to:
Create and manage your account
Process purchases and payments
Deliver online gaming services
Communicate regarding your orders
Provide customer support
Prevent fraud, abuse, and unauthorized activities
Improve our website and services
Comply with applicable legal obligations
We do not sell your personal information to third parties.
Yesmart International provides online gaming services directly to customers. Payments processed through our website are collected solely for services operated and fulfilled by Yesmart International.
We do not process payments on behalf of third-party merchants, marketplaces, or independent sellers.
3. Cookies
Our website uses cookies and similar technologies to:
Maintain your login session
Remember your preferences
Improve website performance
Analyze website traffic
You may disable cookies through your browser settings; however, certain features of the website may no longer function properly.
4. Payment Processing
Payments made through our website are securely processed by trusted payment gateway.
Yesmart does not store your complete credit card information.
trusted payment gateway processes payment information in accordance with its own Privacy Policy and applicable payment regulations.
Payments made through trusted payment gateway are collected solely for services operated and fulfilled directly by Yesmart International.
We do not use trusted payment gateway to process payments on behalf of third-party merchants, independent sellers, marketplaces, or external service providers.
5. Service Delivery
Yesmart International provides online gaming services directly to customers.
Our services include online gameplay assistance, cooperative gameplay sessions, and game coaching.
After successful payment, customers will receive instructions for scheduling or accessing the purchased online service.
Our services are delivered remotely through online communication and gameplay sessions.
No physical goods are shipped through these services.
Yesmart does not sell game accounts, account access, in-game currency, virtual items, digital assets, gift cards, NFTs, cryptocurrency, or other transferable virtual assets through trusted payment gateway.
Customers purchase online services only.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While no online system can guarantee absolute security, we continuously work to safeguard customer information using industry-standard security practices.
We retain personal information only for as long as necessary to:
Provide our services;
Comply with applicable legal obligations;
Resolve disputes;
Enforce our agreements.
When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.
7. Information Sharing
We may share personal information only when necessary:
With payment processors such as trusted payment gateway to complete transactions;
With trusted service providers assisting us in operating our website;
When required by applicable laws or legal authorities;
To investigate fraud, abuse, or protect our legal rights.
We do not sell, rent, or disclose customer information to advertisers or unrelated third parties for marketing purposes.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information;
Correct inaccurate information;
Request deletion of your account and personal data;
Request a copy of your personal data;
Withdraw consent where applicable.
To exercise these rights, please contact us using the information below.
We will respond to privacy-related requests within a reasonable period and in accordance with applicable privacy laws.
9. Children's Privacy
Our services are not directed toward children under the minimum age required by applicable law.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page together with the revised effective date.
Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.
Refund and Cancellation Policy
1. Overview
This Refund and Cancellation Policy applies to online gaming services purchased directly from Yesmart International (“Yesmart”, “we”, “our”, or “us”).
Yesmart provides online gameplay assistance, cooperative gameplay sessions, game coaching, strategy guidance, and practice sessions directly to customers.
We do not sell physical goods through these services, and no shipping or physical delivery is involved.
2. Cancellation Before the Service Begins
Customers may request cancellation before the scheduled service begins.
To request cancellation, please contact us as soon as possible and provide:
Your name;
Order number;
Email address used for the order;
Scheduled service date and time;
Reason for cancellation.
Where a cancellation request is accepted before the service begins, we may provide:
A full refund;
Service credit; or
Rescheduling to another available time.
The available remedy may depend on how much notice is provided and whether Yesmart has already incurred reasonable costs in preparing for the session.
3. Rescheduling
Customers may request to reschedule a service before its scheduled start time.
Rescheduling is subject to reasonable availability. We may ask the customer to select a new date and time from the available options.
Repeated or late rescheduling requests may be declined where they create unreasonable operational costs or prevent us from providing the service to other customers.
4. Late Arrival and Missed Sessions
Customers are responsible for attending scheduled sessions on time and ensuring that they have:
A stable internet connection;
Access to the relevant game;
Compatible equipment;
Any required account permissions;
Working communication software where applicable.
Where a customer arrives late, the session may still end at the originally scheduled time.
Where a customer does not attend a scheduled session and has not contacted us in advance, the session may be treated as delivered and may not qualify for a refund.
We will consider exceptional circumstances reasonably and in good faith.
5. Refunds When Yesmart Cannot Provide the Service
A full refund or suitable alternative will be offered where:
Yesmart cancels the service and cannot provide a reasonable replacement time;
The purchased service is unavailable;
A significant technical or operational issue caused by Yesmart prevents the service from being delivered;
The service is materially different from its description.
Where appropriate, customers may choose between:
Rescheduling;
A replacement service;
Service credit; or
A refund.
6. Services Already Started or Completed
Once a service has started, refunds are assessed according to the portion of the service already delivered and the circumstances of the request.
A full refund will generally not be provided where:
The service has been completed as described;
The customer decides they no longer want the service after it has started;
The customer expected a particular in-game result that was not guaranteed;
The customer could not participate because of their own internet connection, equipment, game access, account restrictions, or software issues;
The customer failed to attend the scheduled session.
Nothing in this policy limits any remedy available under applicable New Zealand consumer law.
7. No Guaranteed In-Game Outcomes
Customers purchase the agreed time, assistance, coaching, and expertise provided during an online session.
Yesmart does not guarantee:
Rank increases;
Level increases;
Specific achievements;
In-game currency or items;
Competitive results;
Rewards, prizes, or financial returns.
Failure to achieve a preferred or expected gameplay outcome does not by itself qualify an order for a refund.
8. Unauthorized or Prohibited Requests
Yesmart may cancel and refund, decline, or terminate a service request that involves:
Game account trading;
Sale or transfer of account credentials;
In-game currency or virtual-item trading;
Gambling or betting;
Fraudulent activity;
Illegal conduct;
Infringement of third-party rights;
Any activity prohibited by our Terms of Service.
Where a customer intentionally misrepresents the requested service or uses our services for prohibited activity, Yesmart may refuse further service, subject to applicable law.
9. Refund Processing
Approved refunds will be returned to the original payment method where reasonably possible.
Processing times may vary depending on trusted payment gateway, the customer’s bank, card provider, or payment method.
Yesmart does not control the time taken by financial institutions to display an approved refund.
10. Chargebacks and Payment Disputes
Customers should contact Yesmart before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Submitting false, misleading, or abusive payment disputes may result in account suspension or termination.
This section does not prevent customers from exercising any lawful payment or consumer rights.
11. New Zealand Consumer Rights
This policy does not exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand law.
Service Delivery Policy
1. Overview
This Service Delivery Policy explains how online services purchased from Yesmart International are scheduled, accessed, provided, and completed.
Yesmart directly provides online gameplay assistance, cooperative gameplay sessions, game coaching, strategy guidance, and practice sessions to individual customers.
We do not operate a third-party marketplace and do not collect payments on behalf of independent sellers or merchants.
2. Nature of the Services
All services sold through our website are online services.
Depending on the selected service, customers may receive:
• Online Gameplay Assistance
• Cooperative Gameplay Sessions
• Game Coaching
Customers purchase the time and expertise provided during the selected service session.
3. Order Confirmation
After successful payment, the customer will receive an order confirmation through the website, email, or another stated communication channel.
The confirmation may include:
Order number;
Service purchased;
Service duration;
Amount paid;
Scheduling instructions;
Customer-support contact details.
An order is not considered confirmed until payment has been successfully authorized.
4. Scheduling
Customers may be asked to select an available service date and time during checkout or after payment.
Where a time is not selected during checkout, Yesmart will contact the customer or provide instructions for arranging the session.
Scheduling is subject to reasonable availability, time-zone differences, and service capacity.
5. Service Access
Before the session begins, customers may receive instructions explaining how to join the service.
Depending on the service, this may involve:
Joining an online game session;
Using voice or text communication;
Adding an official Yesmart service account;
Following an invitation or scheduling link;
Providing limited information necessary to coordinate the session.
Yesmart will not request a customer’s banking password, complete payment-card details, or unrelated personal information.
6. Customer Responsibilities
Customers are responsible for:
Providing accurate contact and order information;
Attending the scheduled session;
Having lawful access to the relevant game;
Maintaining a suitable internet connection;
Using compatible equipment and software;
Following reasonable service instructions;
Communicating respectfully with Yesmart staff.
Customers must not request services involving prohibited, illegal, fraudulent, or unauthorized activity.
7. Delivery Time
Services are normally delivered at the scheduled date and time shown in the order confirmation or agreed with the customer.
Where no fixed time has been agreed, Yesmart will provide the service within a reasonable period, taking into account service availability and the nature of the order.
New Zealand law generally requires consumer services to be completed within a reasonable time where no completion time has otherwise been fixed.
8. Delays and Technical Issues
If Yesmart expects a material delay, we will make reasonable efforts to notify the customer and offer an alternative time.
Where a session is interrupted by a technical problem caused by Yesmart, we may:
Extend the session;
Resume it later;
Reschedule the remaining time;
Provide service credit; or
Issue an appropriate refund.
Where the issue is caused by the customer’s internet connection, equipment, game access, or software, we will try to assist reasonably but may not be responsible for the lost service time.
9. Completion of Service
A service is considered completed when:
The purchased session duration has been provided;
The agreed session has ended;
The customer confirms completion; or
The customer leaves or becomes unavailable after the service has begun.
Yesmart may retain reasonable records of service scheduling, communications, start and end times, and completion status for customer-support and dispute-resolution purposes.
10. No Physical Delivery
No physical goods are shipped or delivered under this policy.
Customers will not be charged for postage, freight, collection, or physical delivery in connection with these online services.
11. Excluded Products and Services
Yesmart does not sell or deliver through trusted payment gateway:
Game accounts or account credentials;
In-game currency;
Virtual items;
Digital assets;
Gift cards;
Cryptocurrency or NFTs;
Gambling or betting services;
Prize-based competitions;
Physical goods.
12. No Guaranteed Gameplay Result
Yesmart provides online assistance and coaching but does not guarantee any specific:
Ranking;
Level;
Achievement;
Reward;
Item;
Competitive outcome;
Financial or monetary benefit.
The service purchased is the agreed session itself, not a guaranteed in-game result.
13. Customer Support
Customers who have not received scheduling instructions or who experience a delivery problem should contact us with their order number.
We will investigate the issue and provide an appropriate response, which may include completing, rescheduling, replacing, or refunding the affected service where required.
14. Relationship With Other Policies
This policy should be read together with our:
Terms of Service;
Refund and Cancellation Policy;
Privacy Policy.
Where applicable consumer law provides customers with greater rights than these policies, the applicable law will prevail.